Help Center

Do you have a question about the Affiliate Summit West 2026 App? Look no further and check out our App FAQs below ⬇️

Or head to the Affiliate Summit West 2025 Event FAQs for any further inquiries by clicking here ➡️

... and if you still need help our Customer Success team is always here to help! Visit one of our info desks onsite or contact our Customer Success team from anywhere at support@affiliatesummit.com with any questions!

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FREQUENTLY ASKED QUESTIONS

1. How long will I have access to the event app?

We've launched our app earlier than ever before a show so you’ll be able to make the most out of! We’ll keep it available for 4 additional weeks once the event has concluded so there’s plenty of time to network even after ASW!

2. What information can be shared on the event app?

Your fellow attendees will be able to see a quick snapshot of what makes you tick – including your full name and company, as well as additional details you’d like to share, from social accounts to headshots, or even just bio that you may choose to provide later.

Don’t worry, your email address will never be visible so you decide who you want to network with!

3. How do I find other Attendees on the app?

We have tried to make the event app as accessible as possible! To find your fellow Attendees, click on the 'Attendees' tab on the homepage or the navigation bar. From here you’ll be able to see other Attendees and search for other Attendees to connect with and invite them to connect, see the contact information they’ve chosen to share and check their availability for meetings.

4. What if I don’t want to be in the event platform anymore?

If you prefer to handle things in person, that’s okay too! You can opt-out of the platform at any time, keeping your profile hidden. To do so, open the app, and update your profile settings. You can also opt-out by emailing us at support@affiliatesummit.com.

HOW TO USE THE APP:

5. How do I change my profile?

Head over to the profile icon in the navigation bar on desktop or mobile. You can change your picture, bio, and social media handles. However, some information is pre-determined from the information (Company Name, Verticals, Job Title, Attendee type, etc.) submitted during your registration and can only be edited through your registration portal which is located on your confirmation email.

6. How can I network? 

There are loads of ways for you to network on the app. Filter the attendee list based on your preferences to ensure you meet the right people for your business needs. You can send in-person connection requests to all the other participants. You have the opportunity to engage with interesting people in the attendee, speaker and sponsor lists, just send them a meeting request and you'll receive a notification once your request has been accepted.

Head over to the attendee list and use filters - apply as many filters as you’d like to discover the best matches for you! On the attendee tab, you will also find your recommended AI matches at the top of the page.

You can also:

Scan fellow attendee badges (Mobile Only) - On the homepage click the camera icon in the bottom right-hand corner of your screen. Scan an attendee badge to quickly and easily add them to your contact list!

Schedule meetings with fellow attendees - Click on an attendee's name and a list of times will appear showing when they are available. Select a time and you will be presented with available meeting locations.

7. How can I manage my meeting availability?

The app will automatically block off your availability during times you have scheduled, or proposed meetings with another attendee. However, if you would also like to block other times in your schedule visit the 'My Schedule' section of your profile page (via the profile icon in the navigation bar) where you can manually select the times you would like to be available or unavailable.

8. I want to meet a specific type of attendee! How can I?

Head over to the attendee list and use filters - apply as many filters as you’d like to discover the best matches for you! On the attendee tab, you will also find your recommended AI matches, they will be at the top of the page.

9. How can I export my meetings and personalized schedule?

• Select the 'My Schedule' section of your profile page (via the profile icon in the navigation bar). Once there, you can export or sync your calendar one of three ways:

On the web app:

1. *NEW* Connect your schedule to your Google calendar by clicking "Connect Google Calendar" (desktop only).
2. Click on "Export to my calendar" to download an ICS file with your event data. You can then import the file into Microsoft Outlook.
3. Export as a PDF by clicking "Download PDF".

On the mobile app:

• Select the Download icon at the top-right corner of your screen. Choose between "Export to my calendar" to download an ICS file, or Download PDF, to receive your data in a printable PDF format.

• The download button is available in all sections of your profile tab.

• Importing the ICS file to your own calendar.

• Once you have exported your event data using the steps above, you will need to decide which calendar you want to import your calendar into.

10. How do I export my contacts?

• You can export your contacts via Mac/PC or via Android (unfortunately iOS does not allow for this export, so be sure to use the web version of the app when it’s time to export your contacts!)

• Sponsors and Exhibitors: If you want to export all the Contacts made by your Team from your Lead Scanner, please refer to your Lead Scanner How-To Guide or head to: Exhibitor Booth: Exporting your team's Contacts

Exporting Contacts on desktop via WebApp

• Open your profile page via the navigation bar, and select ‘My Contacts’.

• Click on "Export all contacts". An Excel file with all your Contacts and their details will then be automatically generated and downloaded to your device.

Exporting Contacts on Android

• Click on the 3 dots in the top right corner of your ‘My Contacts’ screen.

• Select Export all contacts.

Our team is here for support! Head over to one of the Info Desks located just inside the Expo Hall entrance or at the Registration Desk onsite, or contact our Customer Success team at support@affiliatesummit.com before the show.